Terms & Conditions

This Privacy Policy governs the manner in which Shisha Pens Direct collects, uses, maintains and discloses information collected from users (each, a “User”) of the WWW.SHISHAPENSDIRECT.NET website (“Site”). This privacy policy applies to the Site and all products and services offered by Shisha Pens Direct.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site-place an order subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Shisha Pens Direct collects and uses Users personal information for the following purposes:

➨ To improve customer service
Your information helps us to more effectively respond to your customer service requests and
support needs.

➨ To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the
services and resources provided on our Site.

➨ To improve our Site
We continually strive to improve our website offerings based on the information and feedback we
receive from you.

➨ To process transactions
We may use the information Users provide about themselves when placing an order only to
provide service to that order. We do not share this information with outside parties except to the
extent necessary to provide the service.

➨ To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.

➨ To send periodic emails
The email address Users provide for order processing, will only be used to send them information
and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other
requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may
include company news, updates, related product or service information, etc. If at any time the User
would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions
at the bottom of each email or User may contact us via our Site.

We adopt appropriate data collection, storage and processing practices and security measures to
protect against unauthorized access, alteration, disclosure or destruction of your personal
information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured
communication channel and is encrypted and protected with digital signatures.

We do not sell, trade, or rent Users personal identification information to others. We may share
generic aggregated demographic information not linked to any personal identification information
regarding visitors and users with our business partners, trusted affiliates and advertisers for the
purposes outlined above.We may use third party service providers to help us operate our business
and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We
may share your information with these third parties for those limited purposes provided that you
have given us your permission.

Shisha Pens Direct has the discretion to update this privacy policy at any time. When we do, revise
the updated date at the bottom of this page,. We encourage Users to frequently check this page for
any changes to stay informed about how we are helping to protect the personal information we
collect. You acknowledge and agree that it is your responsibility to review this privacy policy
periodically and become aware of modifications.

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Shisha Pens Direct pride themselves on having manufactured the best electronic shisha pen
available on the market. The shisha pen is a product with characteristics, aesthetics and function
are similar to an electronic cigarette. Other names for the pen are e-shisha, e-hookah, e-shish,
electric shisha, electronic shisha, e-hookah, electronic hookah etc.

The flavours currently being sold and any future flavours contain the following ingredients unless
otherwise stated: propylene glycol, glycerin, water and other edible flavourings. These flavourings
are common and found regularly in everyday foods. Shisha Pens Direct Products are made to UK/
EU standards.

If you are taking medication or suffer from any medical conditions you should
consult a doctor before using Shisha Pens Direct products. In rare cases, ingredients may cause sensitivity, please do not use Shisha Pens Direct products if you are allergic to any of the
ingredients listed

The user takes full responsibility for the use of any Shisha Pens Direct products. The product is in
no way a medical practice to reduce any nicotine addiction. The user should also be responsible to
adhere to Shisha Pens Direct recommendations: not to be used by under 18 and by pregnant or
breast feeding women. The user must be aware that the components can become very hot when
used excessively, therefore please do not use for long periods of time.

Shisha Pens Direct products are not intended to treat, cure or prevent any illness or disease.
Electronic shisha pens are simply an alternative to smoking traditional shisha/hookah.

Prices quoted are inclusive of VAT. From time to time we will have to change the prices of items.
This will not affect the status of confirmed orders and in this case you will only pay the price in your
order confirmation.

Placing an order with us is very simple. When ordering online, choose the items (and quantity)
which you would like to purchase and “add to cart”. When you have completed shopping, “view
cart” and follow online instructions for payment. If you do have any difficulty, do not hesitate to
contact us. In the unlikely event that any product you have ordered is out of stock, we will contact
you with an expected delivery date. If this is unsatisfactory, we will offer a full refund.

Shisha Pens Direct is not liable for any damage or loss of product(s) suffered during delivery. All
queries, claims and/or complaints pertaining to deliveries must be taken up with the delivery
handler in question. If you live in a country that charges import duty, Shisha Pens Direct is not
responsible for paying this. Free delivery will reach you within 3 working days of placing the order
and is only applicable to UK based customers. If you live outside of the UK delivery will take longer.

Retailers are responsible for providing a network of free disposable facilities for consumers for
goods covered by WEEE. The products sold on this website contain batteries; therefore Shisha
Pens Direct offers a ‘take back’ service allowing you to return your used products to us for proper
disposal. The cost to return the item will be the responsibility of the customer.

We apologise in advance if in the rare event you receive a faulty product. Any faulty items must be
reported to sales@shishapensdirect.net and must be returned to Shisha Pens Direct, Unit 72, 276
Checkland Road, Leicester LE4 8EU UK within 14 days of being reported. Any items not returned
within the time periods stated will result in the warranty being void and will be ineligible for support,
replacement or refund. Items should not have been damaged or misused otherwise this enquiry
will be void.

If you decide that you do not want to keep the product, please let us know within 7 days from
purchase date. You can report a return to sales@shishapensdirect.net. Then send the product to
Shisha Pens Direct, Unit 72, 276 Checkland Road, Leicester, LE4 8EU UK.
The product can be refunded to 85% of the invoice value. The further 15% will be used to cover
any administration costs incurred to Shisha Pens Direct. The item should be unopened and nontampered.
The cost to return the item will be the responsibility of the customer and no delivery
costs will be refunded.


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Shisha Pens Direct

Telephone: +447814942917
Official Email: sales@shishapensdirect.net